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Privacy Policy

Last updated: January 2025

1. Introduction

Serin ("we", "our", or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered grant writing platform.

By using Serin, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Information

When you register for an account or use our services, we may collect:

  • Name and contact details (email address, phone number)
  • Organisation name and details
  • Job title and role
  • Charity registration number (where applicable)
  • Payment and billing information
  • Account credentials

2.2 Grant Application Data

To provide our AI-powered grant writing services, we collect and process:

  • Information about your charity's mission, activities, and beneficiaries
  • Historical grant applications and outcomes
  • Financial information about your organisation
  • Project details and funding requirements
  • Supporting documents you upload

2.3 Usage Data

We automatically collect certain information when you use our platform:

  • Log data (IP address, browser type, pages visited)
  • Device information
  • Cookies and similar tracking technologies
  • Feature usage patterns

3. How We Use Your Information

We use the collected information for the following purposes:

  • Service Delivery: To provide, maintain, and improve our grant writing platform and AI features
  • Personalisation: To tailor grant recommendations and AI-generated content to your organisation
  • Communication: To send service updates, deadline reminders, and relevant grant opportunities
  • Support: To respond to your enquiries and provide customer support
  • Analytics: To analyse usage patterns and improve our services
  • Compliance: To comply with legal obligations and protect our rights

4. AI and Data Processing

Our platform uses artificial intelligence to help you write grant applications. Important points about our AI:

  • We use paid enterprise versions of AI models that do not train on your data
  • Your grant application content is processed securely and is not shared with third parties for AI training
  • AI-generated content is based on your inputs and general grant writing best practices
  • You retain full ownership and control of all content created using our platform

5. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

  • Service Providers: Third-party vendors who help us operate our platform (hosting, payment processing, analytics)
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with a merger, acquisition, or sale of assets
  • With Your Consent: When you explicitly agree to share information

6. Data Security

We implement appropriate technical and organisational measures to protect your data:

  • Encryption in transit and at rest
  • Secure cloud infrastructure with regular security audits
  • Access controls and authentication mechanisms
  • Regular backup and disaster recovery procedures
  • Staff training on data protection

7. Data Retention

We retain your information for as long as your account is active or as needed to provide services. After account closure:

  • Your data remains accessible for 30 days to allow for export
  • We may retain certain information as required by law or for legitimate business purposes
  • Anonymised or aggregated data may be retained for analytics

8. Your Rights (UK GDPR)

Under the UK General Data Protection Regulation, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Portability: Request transfer of your data to another service
  • Objection: Object to processing of your data
  • Restriction: Request restriction of processing
  • Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@serin.org.uk.

9. Cookies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyse how you use our platform
  • Improve our services

You can control cookies through your browser settings. Note that disabling cookies may affect platform functionality.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your data may be transferred to and processed in countries outside the UK. Where this occurs, we ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the UK Information Commissioner's Office.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through a notice on our platform. Your continued use of Serin after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.