Software built around how you work
Every charity and community group is different, and the tools you use should reflect that. A bespoke CRM or mobile app is built around how your organisation actually works, instead of asking you to change how you work to suit an off the shelf package.
It can promote your work to funders, partners and the people you serve, and it can give your service users an affordable way to reach support: booking a session, referring themselves, finding information or getting in touch, all from their phone.
What it can do for you
- Promote your work: a professional home for your services that funders, referrers and the people you support can find and use.
- Support more people for less: service users can book, refer themselves or get answers on their own, which takes routine work off your team.
- Keep everything in one place: your contacts, sessions and records in one simple system, instead of spreadsheets and inboxes.
- Fit your budget: you only pay for what you need, so it stays affordable for small organisations.
- Grow with you: start small with one or two things that matter most, and add more when you are ready.
How it works
- 1Tell us what you need, and we'll talk it through with you.
- 2We agree the scope, price and terms with you in writing before any work starts.
- 3We build it, and you give feedback as it takes shape.
- 4We hand it over with a training session and a handover guide, or agree ongoing support with you.
Ideas other organisations start with
- A self referral form that feeds straight into your records, so nobody retypes it.
- A booking system for sessions, with reminders that reduce missed appointments.
- A simple CRM for contacts, sessions and outcomes, ready for funding reports.
- A mobile app that puts your service in people's pockets, with the information they ask for most.
Questions
- What is a bespoke app or CRM?
- Software designed around how your organisation actually works, rather than a standard package you have to bend your work to fit. It can be a simple tool your team logs into, or an app the people you support use on their phones.
- Would it be useful for a small organisation?
- It can be. Because it is built to do only what you need, you are not paying for features you will never use. Many small organisations start with one or two things, such as a way for people to book a session or refer themselves, and grow it later.
- How much does it cost?
- It depends on what you need. We discuss it with you, agree a scope and a price in writing before any work starts, and there is nothing to pay until you are happy with the plan.
- Can a grant pay for it?
- Many funders cover digital tools and systems, as part of a project or as core costs. Check each fund's guidance, and our grant writing service can help you make the case.
- Do we need a Serin subscription?
- No.
- Who looks after it afterwards?
- You do, with a handover guide and a training session, or we can agree ongoing support with you. Whatever you choose is written down before you decide.
Applying for a grant to pay for it? Our grant writing service can help with the bid.
Ask about it